FAQ's

FAQs

If you don't find the answer below please feel free to call us at 408-370-9090 or email us at sales@envbags.com.

FAQs

Why do your bags come in a pouch?

Several reasons, the pouch is a great way to keep your tote contained and the hook allows you to connect it to your purse, gym bag, belt loop, so that you always have it with you.  It also protects your tote from getting dirty and damaged and it provides a cute way for our retailers to display them.

  • How can I keep from losing my pouch?

    We have a hook sewn inside our tote (towards the top on the seam), hook pouch there, then if you are traveling or just going to the farmers market throw your room key, your cash, cell phone inside the pouch for safe keeping. Our Whatever Pouches also hook inside the totes for larger items you want to keep secure.

  • How much can your bags carry?

    Our bags are double stiched on each side allowing it to carry up to 40 pounds.  At the grocery store that means 2-3 bags of groceries eliminating 100's of plastic bags a year.

  • I don't like to use my credit card over the net can I order over the phone?

    Absolutely, please call us at (408)370-9090, if you call us after hours please leave a detailed message and we will call you back.

  • What is your return policy?

We are happy to exchange or return your bags withen 30 days of puchase granted tags are still attached.  Full refunds will be given minus shipping costs.  For exchanges please email us at sales@envbags.com and we will arrange the exchange.  Please note sale items are Final Sale.

  • How much does US shipping cost?

Shipping is USPS First Class mail is a $5 flat rate, orders ship out the next business day from our Northern CA warehouse and will reach you withen 5 business days.  Faster shipping is available for $12 priority mail (2-3 days) or overnight shipping from fed ex.

  • Do you ship internationally?

We are currently shipping to Canada for a flat rate of $12, more countries will be available soon.

  • Do you charge sales tax?

We are required to charge sales tax for orders shipped withen California.

  • How do I care for my tote / whatever pouches?

We recommend hand wash cold, line dry.  Make sure if you are using your bags for food that you wash often. 

  • Can my tote be recycled?

Yes we work with a couple partners that recycle the bags into other products, please call or email us and we will send you an envelope.

 

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